Built on the heritage of protein and acid pH, our pioneering research has led to the most advanced products in the professional industry. Technology is an integral part of every Redken product. We are so sure that you will find Redken products to be the most advanced formula, that we offer consumers a quality assurance money-back guarantee. If within 4 weeks of the date of purchase you have been exclusively using a Redken product and you are not satisfied with the performance, please follow the instructions below and we will provide you with a full refund:
1. Send via aground shipment and postmarked within 4 weeks from date of purchase, the unused portion in its original package along with the original receipts with your purchase price and authorized salon/spa information circled to:
Redken Consumer Affairs
PO Box 2007
Westfield, NJ 07091-2007
2. We strive for 100% customer satisfaction. Please indicate the reason why you are returning the product on the back of your official receipt.
3. To ensure a full refund, you MUST have purchased the product from an authorized salon/spa. Redken can only guarantee the performance of our products when purchased through an AUTHORIZED salon/spa. If you have purchased any of our products from any of the following, we CANNOT guarantee that the products are within our standards and therefore will NOT be able to provide you with a refund.
Unauthorized Sales Outlets:
Any Mass Retailer
Any Mass Discount Store
Online Purchases from non-L’Oreal Professional Salon Products Websites
Please purchase Redken products from salons and spas that can offer you the best service and product recommendations for your hair. Only products purchased in a salon or spa are guaranteed to perform to our standards. Thank you for supporting your salon and spa community.
The content of this policy is only applicable to the United States. Redken reserves the right to update, revise or discontinue the program in the future